FlowCXPExperience Platform

Customer Experience & Ticketing

Deliver seamless, AI-assisted support across every channel — and turn service into loyalty.

Overview

FlowCXP brings every customer conversation — email, chat, social, voice — into one intelligent workspace. AI triages and routes each request, suggests responses from your knowledge base, and surfaces sentiment in real time, so your team resolves issues faster and never misses an SLA.

Capabilities

Omnichannel Inbox

Unify email, chat, social, and voice into a single threaded workspace.

AI Routing & Triage

Automatically classify, prioritize, and assign tickets to the right agent.

Automated Responses

Resolve common requests instantly with AI replies drawn from your knowledge base.

Sentiment Analysis

Detect frustration and urgency in real time to escalate before issues churn customers.

SLA Tracking

Monitor response and resolution targets with automated escalation.

CSAT & Analytics

Measure satisfaction and team performance with built-in dashboards.

Where it fits

Bank and fintech support desks

Telecom customer care at scale

Retail post-purchase service

Shared service centers consolidating channels

Ready to get started?

Tell us about your project and we’ll show you how this fits into your operation.

Start a Project